In her book "The Art of Communication," Susan C. Young shares her enjoyment of reading nametags. She emphasizes how calling someone by their name before a formal introduction can serve as an effective icebreaker. This simple act fosters an immediate sense of connection, making interactions more personal and engaging.

Young illustrates this practice by stating that when she approaches someone, saying their name can break down barriers and facilitate smoother conversations. This technique not only enhances the communication experience but also highlights the importance of acknowledging individuals personally in social situations.