In her book "The Art of Communication," Susan C. Young emphasizes the importance of knowing when to stay silent. She suggests that not all conversations are beneficial, and sometimes, it's wiser to refrain from speaking. The idea is that a neutral stance can be more advantageous than saying something that could lead to misunderstandings or negative perceptions.

This perspective highlights the value of thoughtful communication, where making no impression can be preferable to leaving a bad one. Young encourages readers to cultivate clarity and understanding in their interactions, ensuring that when they do speak, the impact is positive and constructive.