In "Confessions of a Shopaholic" by Sophie Kinsella, the protagonist struggles with financial issues stemming from her compulsive shopping habits. She grapples with her identity as a consumer and the pressures that come with it, leading to a comedic yet poignant exploration of modern consumerism. The narrative showcases her attempts to manage debt while navigating the complexities of her relationships and self-worth.

The quote, "They said I was a valued customer, now they send me hate mail," reflects the irony of her situation. It highlights the shift from being celebrated as a loyal shopper to facing the repercussions of her spending habits. This encapsulates the broader theme of how consumer culture can lead to personal turmoil and societal expectations that often trap individuals in cycles of debt and shame.