In "The Art of Communication," Susan C. Young emphasizes the importance of actively engaging in listening. She suggests that true active listening goes beyond just hearing words; it requires a deep, mindful awareness of the multiple layers and levels involved in communication. By enhancing our listening skills, we can improve our understanding of others and foster more meaningful interactions.

Young's insight reminds us that effective communication is not merely about speaking, but also about truly understanding and responding to what others convey. By cultivating this engaged approach to listening, we open the door to positive impacts on our relationships and dialogue, ultimately leading to clearer communication and stronger connections.