In "The Art of Communication," author Susan C. Young emphasizes the importance of written communication across various platforms. Our written words manifest through emails, texts, and memos, as well as through blogging and publishing. Additionally, they can be seen on our websites and social media channels, showcasing the diverse forms in which communication occurs.

Young also highlights the role of written communication in letters of correspondence and in advertising, marketing, and promotion. The book underscores the necessity for clarity and understanding in these forms to achieve a positive impact, reinforcing how essential effective communication is in different contexts.