In "The Art of Action" by Susan C. Young, the author emphasizes the balance between kindness and assertiveness in interpersonal interactions. While it's true that being pleasant often attracts positive responses, there are situations where niceness may be perceived as weakness. In such cases, a more direct or assertive approach is necessary.

Young suggests that every person occasionally encounters individuals who are rude or difficult, and in those instances, it's important to stand firm and assert oneself. Embracing a tougher persona when needed can be effective in navigating challenging interactions, ultimately leading to positive outcomes.