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Category: handshake-quotes
Quotes of Category: handshake-quotes
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  1. Susan C. Young _ The Art of Body Language: 8

    Seek to make others feel comfortable by demonstrating respect for their individual needs as well as their cultural norms. Your consideration and heightened awareness will guide you well-and help you make a great first impression.
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  2. Susan C. Young _ The Art of Body Language: 8

    Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence.
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  3. Susan C. Young _ The Art of Body Language: 8

    Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese businessman, I reached out and firmly shook his hand. Much to my embarrassment now, I automatically took my other hand and wrapped our hands in a "hand hug." This is a common gesture of friendship in the South. As his wife approached, however, she appeared appalled and felt disrespected that I was touching her husband. Our cultural differences were marked. Despite this cultural mishap, I was able to redeem myself. We all moved past it and delighted in an interesting conversation. Physical touch is a touchy topic {pun intended}, especially when various cultures are involved.
    book-quotecommunication-skillscustomer-service-quotesquotes-by-susan-c-young

  4. Susan C. Young _ The Art of Body Language: 8

    Research by the Income Center for Tradeshows found that people are twice as likely to remember you if you shake hands. According to the American Management Association, it takes only one-fortieth of a second to create a human bond. Whether you shake someone's hand, squeeze their arm, or touch their shoulder, make these moments count to be remembered favorably.
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  5. Susan C. Young _ The Art of Body Language: 8

    Look for all of the possible missteps in the following scenario. My friend Amy arrived at a consultation with her Hispanic business partner. The African American woman to whom they were delivering their presentation was a long-time friend of her partner's. Her partner was greeted with a hug and Amy was greeted with a handshake. The meeting was a great success.As it came to a close, the two friends hugged. With enthusiastic affection, Amy went to hug the African American client. The woman took a step, turned her shoulder to block the hug, and looked at Amy with dismissive anger. It was almost a defensive move. Her partner, recognizing this, put her arm around Amy to soften the situation and make light of the inappropriate gesture. Everything turned out fine, but Amy was baffled by the barrier. She was confused by the woman's reaction since their interaction had been cordial and positive. She wondered if she had been socially insensitive or culturally inappropriate. After much reflection, however, she realized that she had simply been too quick to assume familiarity. Thankfully, she earned and learned the lesson quickly to become more aware. Amy eventually earned the trust of her client and secured her valuable business.
    book-quotecommunication-skillscustomer-service-quotesquotes-by-susan-c-young

  6. Susan C. Young _ The Art of Body Language: 8

    Your handshake has the power to reveal your strength of character, make a promise, demonstrate your level of respect, exercise your etiquette, and represent your business acumen. Learning how to do it well will take you far in life and in business.
    book-quotecommunication-skillscustomer-service-quotesfirst-impressions-quotes

  7. Susan C. Young _ The Art of Body Language: 8

    A simple handshake is not always a simple handshake. The way it is delivered can take on a million meanings and interpretations. As with every other form of body language and non-verbal communication, you are sending silent messages simply by the way you shake hands.
    book-quotecommunication-skillscustomer-service-quotesfirst-impressions-quotes

  8. Susan C. Young _ The Art of Body Language: 8

    A person who offers a loose handshake, on the other hand {pun intended}, may be interpreted as being uninterested, lacking confidence and self-esteem, weak, or being wishy-washy. Whether too strong or too weak, a bad handshake can set you back and close down a potentially rewarding relationship before it ever gets started.
    book-quotecommunication-skillscustomer-service-quotesfirst-impressions-quotes

  9. Susan C. Young _ The Art of Body Language: 8

    To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate space and place. The key to success in this area is to know when, where, and how to best put these into action.
    book-quotecommunication-skillscustomer-service-quotesfirst-impressions-quotes

  10. Susan C. Young _ The Art of Body Language: 8

    Brian is a deeply compassionate man who was sad to learn that his work colleague, Tom, had lost his 17-year-old daughter to a drug overdose. When Tom returned to work weeks later, Brian approached him and said, "Man, I am so sorry. There are no words to express my condolences."Brian reached out to hug Tom. At first, he was rigid and on guard, but with Brian's genuine embrace, he felt Tom release into his safety. Tom had been so incredibly strong for his wife and family that Brian's powerful hug allowed him to surrender into another man's strength. It was a memorable and powerful step towards healing. Sometimes a hug at the right time, even if spontaneous, can be the kindest thing you can do for another human being.
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  11. Susan C. Young _ The Art of Body Language: 8

    communication skills, quotes by Susan C Young, relationship quotes, emotional intelligence quotes, motivational speaker Susan Young, body language quotes, handshake quotes, make a positive first impression quotes, susanspeaks.com, customer service quotes
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  12. Susan C. Young _ The Art of Body Language: 8

    Hugging is quite an intimate contact. Considering the studies done on proxemics we looked at earlier; when you get within two feet of another person you are inside their intimate space. There are some people who truly do not want you in their 'bubble' unless you are close friends or they've given you permission. Assuming familiarity incorrectly can destroy rapport, make a bad impression, and risk everything you have done well up to then.
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