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customer service quotes
customer service quotes - Bilingual quotes that celebrate the beauty of language, showcasing meaningful expressions in two unique perspectives.
Susan C. Young
It is crucial to understand that there are myriad interpretations of behavior. When you subscribe only to yours, you may begin to think that everyone else is wrong and thus limit your flexibility and possibility. Developing cultural awareness will make your diverse relationships easier and more productive.
Susan C. Young
How do you know when to advance the conversation or when there's something still unresolved? When you are situationally aware, you watch the body language and notice the cues that are given to you. Listening and observing are being mindful in the best sense of the word.
Susan C. Young
Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver that inspires them to go for the gold, seize opportunities, and make things happen?
Susan C. Young
Initiative is The Start of All Good Things. Your ship will never come in if you don't send any out. Have you ever found yourself dreaming, hoping, and waiting passively for things to change or for your life to get better?
Susan C. Young
Mindfulness is a quiet strength and deeply rooted value which many other cultures understand and often practice better than we do. It can be puzzling to people from other countries as to why Americans are so task-driven and action-oriented.
Susan C. Young
Communicating negatively {gossiping, bragging, bullying, and criticizing} can be disastrous to your reputation, cause you to lose the respect of others, and leave a terrible impression. Why leave this essential expertise up to chance when it can make or break the success of your relations?
Susan C. Young
Wouldn't it be wonderful to be a natural communicator and know exactly what, when, why, and how to speak so that your message is conveyed and received as you intend?
Susan C. Young
Your life is happening in the NOW, yet the present moment is often squandered by your thinking about what has happened in the past or may happen in the future.
Susan C. Young
Inversely, when you are in a small group of people or friends and you don't make the effort to speak to everyone, it may be considered as rude. Rather than run the risk of people feeling neglected or dismissed, make the effort to Mix, Mingle, and Glow . . .
Susan C. Young
Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or break the outcome of your entire conversation. Been there, done that, right?
Susan C. Young
We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values-standards we may not know, nor typically see. When we do this, things can be taken completely out of context because we are assessing their behavior against our expectations, which are produced from our own personal value system.
Susan C. Young
Being "appropriate" means being suitable, fitting, relevant, or proper in a situation. What may be appropriate in one circumstance can be terribly inappropriate in another. How does one discern? Sometimes it is simply a matter of maturity and experience.
Susan C. Young
When you enter a room, a social situation, or a business meeting, be mindful of cues; read between the lines to better understand people and events. What do these things tell you?
Susan C. Young
Situational awareness enables you to observe your periphery with a clear vision and emotional foresight, which may inevitably keep you socially, physically, or professionally out of harm's way. Connect the dots.
Susan C. Young
The fact that someone is different from you does not make them wrong-it just makes them different. Why would we ever want everyone to be alike anyway? That would make the world boring!
Susan C. Young
To master The Art of First Impressions for Positive Impact, it is imperative to understand some basic personality differences so that you can navigate and nurture relationships from a position of awareness, empathy, and acceptance. This understanding will greatly enhance your communication skills, regardless of the differences, so that you can make positive impressions on people who are different from you.
Susan C. Young
The wonderful world of human relationships is a rich mixture of backgrounds, perceptions, habits, preferences, behaviors, and motivators. These differences can create barriers to communication and connection, creating a lack of understanding or clarity. Just as we each have our own genetic DNA that makes us unique, we also have personality traits that do the same.
Susan C. Young
The Words You WriteFew things scream 'unprofessional' faster than a poorly written letter or resume filled with errors, misspellings, misuse, and negligence.
Susan C. Young
The "Law of Attraction," based on the principle of cause and effect, is not only a process of reaping what you sow through your actions. Its magnetic impact derives from the words you use, attracting and reinforcing whatever you are thinking about and putting out into the world through your speech.
Susan C. Young
Your encounters will be more successful when you slow down, pay attention, and become more mindfully aware of the world around you. Heightening your awareness in your social, situational, contextual, orientational, and cultural scenarios will improve your agility as you adapt to new social settings.
Susan C. Young
Different Strokes for Different FolksFirst things first-differences abound! Race, creed, color, gender, national origin, handicap, age, familial status, socio-economics, education, politics, religion, geography, and job status. Does that list look like a poster ad for the ACLU? Add in our vastly different life experiences and things really start to get interesting.
Susan C. Young
Make a Connection to remember people's names, -Connect their name or a feature on their face with something you already know. This connection will help anchor their name in your mind for future recall.
Susan C. Young
To remember people's names, Pay Attention-Minimize distractions and focus on what they are saying. Making a concerted effort to concentrate will help you improve your memory.
Susan C. Young
To remember people's names, introduce a "Just-Met" to someone else-Introduce your newfound acquaintance or friend to someone else. As you share her name with another person, the name will become locked into your memory.
Susan C. Young
To remember people's names, use association-Creating a connection to something that has been important to you will give a name sticking power. Did you go to the same college? Did you work for his company at one time? Does she have the same car as your best friend? Begin looking for associations and it will make the names more memorable.
Susan C. Young
To remember people's names, use rhyming, rhythm, adjectives, and alliteration-Use rhyming {trim Kim}, rhythm {Sally sells seashells}, adjectives {kind Kevin}, and alliteration {Mike likes milk}. These ideas may sound silly, but they stimulate your mind to improve your memory.
Susan C. Young
Wearing Nametags- On OthersI enjoy reading nametags and calling people by their names before we have officially met or been introduced. It provides an instant icebreaker. Walking up to someone and saying, "Hi Brenda! I'm Susan!" creates a quick connection that might not have happened were her name not displayed.
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Popular quotes
Taffy. He thinks about taffy. He thinks it would take his teeth out now, but he would eat it anyhow, if it meant eating it with her.
by Mitch Albom
All our human endeavours are like that, she reflected, and it is only because we are too ignorant to realize it, or are too forgetful to remember it, that we have the confidence to build something that is meant to last.
by Alexander McCall Smith
In fact, none of us knows how he ever managed to get his LLB in the first place. Maybe they're putting law degrees in cornflakes boxes these days.
by Alexander McCall Smith
The value of money is subjective, depending on age. At the age of one, one multiplies the actual sum by 145,000, making one pound seem like 145,000 pounds to a one-year-old. At seven – Bertie's age – the multiplier is 24, so that five pounds seems like 120 pounds. At the age of twenty four, five pounds is five pounds; at forty five it is divided by 5, so that it seems like one pound and one pound seems like twenty pence. {All figures courtesy of Scottish Government Advice Leaflet: Handling your Money.}
by Alexander McCall Smith
Look, if you say that science will eventually prove there is no God, on that I must differ. No matter how small they take it back, to a tadpole, to an atom, there is always something they can't explain, something that created it all at the end of the search. And no matter how far they try to go the other way – to extend life, play around with the genes, clone this, clone that, live to one hundred and fifty – at some point, life is over. And then what happens? When the life comes to an end? I shrugged. You see? He leaned back. He smiled. When you come to the end, that's where God begins.
by Mitch Albom
Small towns are like metronomes; with the slightest flick, the beat changes.
by Mitch Albom
You say you should have died instead of me. But during my time on earth, people died instead of me, too. It happens every day. When lightning strikes a minute after you are gone, or an airplane crashes that you might have been on. When your colleague falls ill and you do not. We think such things are random. But there is a balance to it all. One withers, another grows. Birth and death are part of a whole.
by Mitch Albom
we get so many lives between birth and death. A life to be a child. A life to come of age. A life to wander, to settle, to fall in love, to parent, to test our promise, to realize our mortality-and, in some lucky cases, to do something after that realization.
by Mitch Albom
Where there's bluster, thinks Luisa, there's duplicity
by David Mitchell
I have the tendency to be nervous at the sight of trouble looming. As the danger draws near, I become less nervous. When the peril is at hand, I swell with fierceness. As I grapple with my assailant, I am without fear and fight to the finish with little thought of injury.
by Jean Sasson
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