UN-Impressives of the Poor Listener
• Thinking about what you should have done, could have done, or need to do. • Allowing your emotional reactions to take over.
• Interrupting the person talking.
• Replying before you hear all the facts.
• Jumping to conclusions and making assumptions.
• Being preoccupied with what you're going to say next. • Getting defensive or being over-eager. • One-upmanship-feeling the urge to compete and add something bigger, better, or more significant than what the speaker has to share.
• Imposing an unsolicited opinion.
• Ignoring and changing the subject altogether.
• Thinking about what you should have done, could have done, or need to do. • Allowing your emotional reactions to take over.
• Interrupting the person talking.
• Replying before you hear all the facts.
• Jumping to conclusions and making assumptions.
• Being preoccupied with what you're going to say next. • Getting defensive or being over-eager. • One-upmanship-feeling the urge to compete and add something bigger, better, or more significant than what the speaker has to share.
• Imposing an unsolicited opinion.
• Ignoring and changing the subject altogether.
( Susan C. Young )
[ The Art of Communication: 8 ]
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