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Category: healthy-conversation
Quotes of Category: healthy-conversation
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  1. Susan C. Young _ The Art of Communication: 8

    14 Ways to Become an Incredible Listener1.Be present and provide your undivided attention.2.Seek first to understand, then to be understood.3.Listen attentively and respond appropriately.4.Minimize or eliminate distractions.5.Focus your attention and energy with singleness of purpose on what the other person is saying.6.Quiet your mind and suspend your thoughts to make room in your head to hear what is said-in the moment!7.Ask questions and demonstrate empathy.8.Use your body language and nonverbal cues constructively and pay attention to theirs.9.Follow the rhythm of their speech; hear their tone.10.Repeat and summarize what you have heard them say to confirm understanding.11.Be open-minded and non-defensive.12.Respond rather than react. 13.Be respectful, calm, and positive.14.Try to resolve conflicts, not win them.
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  2. Susan C. Young _ The Art of Communication: 8

    For sixteen years, I had a spectacular real estate career in Tallahassee, Florida. I loved receiving telephone inquiries and making cold calls. I knew that if I could meet people on the phone, I could usually turn them into buyers.
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  3. Susan C. Young _ The Art of Communication: 8

    My success with customers on the telephone wasn't by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them. I would ask questions, listen to their stories, respond to their needs, develop rapport, and earn their business. When we would finally meet in person, it felt less like an introduction and more like a reunion. It was not only good business, we had fun in the process!
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  4. Susan C. Young _ The Art of Communication: 8

    Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately.
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  5. Susan C. Young _ The Art of Communication: 8

    Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.
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  6. Susan C. Young _ The Art of Communication: 8

    To Become an Attentive Listener . . . • Observe a person's physical presence to see how their body language aligns with their message. • Recognize what is being said on the surface. • Engage your intuition to hear the meaning, purpose, and motivation behind their message. • Be aware of your own internal responses and how you are feeling. • Put yourself in their shoes to better understand their perspective.
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  7. Susan C. Young _ The Art of Communication: 8

    When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority-that you value their time and their perspective. It is in these moments that we can go to deeper levels of discovery, exploration, and connection. It is one of the most valuable gifts and finest compliments you can give to another.
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  8. Susan C. Young _ The Art of Communication: 8

    Active listening requires being fully present and engaged in the moment.
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  9. Susan C. Young _ The Art of Communication: 8

    Now let's look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your satisfaction is their top priority. They not only seek to solve your problem, but they are dedicated to re-earning your trust, your respect, and keeping your business.
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  10. Susan C. Young _ The Art of Communication: 8

    The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . . . • Make eye contact. • Nod your head; confirm. • Use your eyebrows and expressions of emotions to show that you're paying attention. • Lean forward. • Listen patiently to demonstrate respect and sensitivity. • Open your physical presence to encourage them to continue.
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  11. Susan C. Young _ The Art of Communication: 8

    Think about the people in your life with whom you have the most engaging dialogue-the ones who will listen to you and consider your opinions regardless of the topic. They'll stop whatever they are doing to give you their full attention. They become completely present and hear you.
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  12. Susan C. Young _ The Art of Communication: 8

    The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love. I've never forgotten that precious moment-and the lesson!
    book-quotecommunication-skillscustomer-service-quotesquotes-by-susan-c-young
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