In "The Department of Sensitive Crimes," Alexander McCall Smith emphasizes the importance of allowing suspects access to communication, particularly with their mothers. The suggestion is that individuals may feel more at ease reaching out to their mothers during distressing times than to their lawyers. This reflects a deeper emotional connection that can influence their choice in seeking support.

The quote highlights the notion that a mother's belief in her child's innocence can offer comfort and a sense of reassurance, contrasting with the more professional, possibly skeptical demeanor of a lawyer. This distinction points to the emotional bonds we share with family, suggesting that these connections can be pivotal during challenging situations.