My success with customers on the telephone wasn't by using pushy sales methods, but by engaging people in meaningful conversations which could lead to friendships on the phone before I ever met them....

Your heightened awareness of their perceptions, experiences, emotions, and personality styles can reveal why they feel the way they do so that you can choose your responses wisely and compassionately.

Becoming an empathetic listener helps you to better understand how another person feels and why they communicate as they do.

To Become an Attentive Listener . . . * Observe a person's physical presence to see how their body language aligns with their message. * Recognize what is being said on the surface. * Engage your...

When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority-that you value their time and their perspective. It is in these moments that we can...

Active listening requires being fully present and engaged in the moment.

Being proactive and intentional will enable you to create a positive experience for yourself and others.

Now let's look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn a challenge into a triumph. Through active listening, they demonstrate that your...

The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf as to whether you are fully present and engaged . ....

Think about the people in your life with whom you have the most engaging dialogue-the ones who will listen to you and consider your opinions regardless of the topic. They'll stop whatever they are...

The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love. I've never forgotten that precious moment-and the lesson!

Listening is one of the finest ways to demonstrate our love for another human being. How many marriages could be saved, friendships healed, careers made, and opportunities enjoyed if people would...

When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy mother fashion, I was multitasking-cooking, cleaning, running the laundry, answering the...

Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding-or are you unintentionally sabotaging potentially...

Being PresentYears ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention and reminded us that living, loving, listening, and laughing...

UN-Impressives of the Poor Listener * Thinking about what you should have done, could have done, or need to do. * Allowing your emotional reactions to take over. * Interrupting the person talking. *...

To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not only compromises our connection with another person, but we can fail...

When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.

Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the gate is open for mutual respect and mutual purpose. Simply...

To call certain people, such as your boss, teachers, professors, doctors, your parent's friends, etc. by their first names might be considered disrespectful. It is best to err on the side of caution...

It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions...

I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt...

You can have the perfect message, but it may fall on deaf ears when the listener is not prepared or open to listening.These listening "planes" were first introduced by the American composer Aaron...

While active listening is crucial for optimal communication, we are faced with a dilemma which can perplex even the sincerest and engaged of individuals.

Through the years, I have heard that the average person speaks at about 150-160 words per minute, but can listen at a rate of about 1,000 words per minute. What is going on during all that extra mind...

Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.

If the skill of participatory listening came effortlessly and easy for everyone, there would not be so many misunderstandings, communication breakdowns, irritations, and frustrations.

By your practice of active listening, everyone involved benefits because you . . . * are more engaged and engaging; * demonstrate that you are interested in others and what they have to say; * make...

What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.

A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. It is a pleasure meeting you, Mrs. Young, has a completely different...