当领导者感到自己有创造力、信任周围的人、信心增强时,他们就会蓬勃发展。当领导者失去同样的信心时,当他们担心自己的权力基础时,当他们做出反应而不是采取行动时,他们就会犯错误。
(Leaders thrive when they feel creatively empowered, when they trust the people around them, when their confidence is swelling. Leaders make mistakes when they lose that same confidence, when they're fretting about their power base, when they're reacting instead of acting.)