正如关于建立关系建设的一章所建议的{第5章}，我们必须找到不仅可信的方法，而且还必须给客户一种我们可信的感觉。我们必须说明，而不是断言。为什么
(As the chapter on relationship building suggested {Chapter 5}, we must find ways not only to be credible, but also to give the client the sense that we are credible. We must illustrate, not assert. Why)