诚意，我们通常的意思方式与意图有关。我们假设它来自内部。但是，除了通过外部行为，我们的客户无法观察诚意。根据某些行为（注意，所显示的利益，完成的工作，同情心的聆听}，我们推断出我们称之为真诚的内部状态。因此
(Sincerity, the way we usually mean it, has to do with intentions; we assume it comes from within. But our clients have no way to observe sincerity except through external behaviors. From certain behaviors {attention paid, interest shown, advance work done, empathetic listening}, we infer the internal state we call sincerity. Thus)