围绕小事对客户做出具体承诺：明天拿到这篇文章，在周一之前拨打电话，撰写草案，查找参考。然后悄悄地和准时交付。 2。
(Make specific commitments to your client around small things: getting that article by tomorrow, placing the call, writing the draft by Monday, looking up a reference. And then deliver on them, quietly, and on time. 2.)