可靠性增强的最大杠杆作用可能在于情感领域。提供者越能理解和与客户通常无意识的规范有关，客户就会感到轻松自在，并体验一种可靠性。一些
(The biggest leverage for reliability enhancement probably lies in the emotional realm. The more a provider can do to understand and relate to the usually unconscious norms of the client, the more the client will feel at ease and experience a sense of reliability. Some)