It can be a mean world; sadly, there is no shortage of rude people. Throughout my travels, I pleasantly discovered that if you are friendly to others, they will usually mirror the same in return....

We all have an innate desire to feel important, be special, and feel appreciated. Considering the universal drive to have those needs met, it is one of your best ways to move past making a positive...

What gives you your sense of importance and makes you feel special? Who and what bring out the best in you? What does it take to make you feel like a million bucks and ready to take on the world? When...

Strategic CommonalitySocial media has capitalized on helping people find others who share their similar interests, shared experiences, and common passions. With social media, we are easily able to...

It is easier to do business and work with people who are most like ourselves.

From a leadership lean, are you the BOSS that creates fear and rules with an "iron fist" or are you a LEADER who listens and connects with your team members to create a culture where collaboration and...

Are you the one who strives to brighten other people's days or are you the one waiting for others to do that for you? These are choices that can and do make a huge difference in the value you bring to...

These special people are genuinely warm, sincerely kind, and put people at ease with their inviting nature and light-hearted conversation. They are easy to talk to, easy to like, and bring a positive...

11 Tips for Building Rapport1.Adapt to the other person's energy level.2.Assume rapport.3.Be open and friendly.4.Exude warmth and approachability.5.Find common ground or mutual agreement.6.Keep your...

People consider trust differently. Some approach a new relationship with a degree of skepticism and want the other person to earn their trust before it is freely given. Their reluctance is often...

When we trust someone or something, we place our faith and confidence in their word, reliability, and deeds. Without trust and rapport, a relationship can be cut short before it ever gets started.

For leaders, trust can make all the difference in the viability of their teams. When there is mistrust or low connectivity, teams can falter and fight-making productivity and profitability suffer.

As you rock rapport, you will open doors, earn loyalty, establish long-term relationships, and promote mutually respectful interaction. How can you break the ice and move toward creating a positive...

Take steps to be humble, sincere, and authentic, and apologize if necessary. If a relationship is valuable to you, it is worth your concern and effort to make it right.

When trust is broken, foundational cracks occur which weaken the entire relationship. As with concrete, no amount of filling and patching you apply with the hope of fortifying the fracture will ever...

communication skills, quotes by Susan C Young, relationship quotes, trust, speaker Susan Young, first impressions quotes, best motivational speakers, best keynote speakers, curiosity and being...

Be fiercely curious about who they are, what they do, what they like, and what they need. If you pay attention to them, they will pay attention to you.

Is it better to be interested or interesting? Good question. People will be more interested in you when you first demonstrate that you are interested in them.

While some may consider being friendly an appealing personality trait, I challenge you to see it as a valuable skill. In a world where we are continuously bombarded with negativity and anxiety is at...

Going with Your GutYour natural instincts are a great barometer for a person's trustworthiness. Listen to your gut when something feels amiss. When your natural "Spidey-Sense" kicks in, it may...

I've Got to Trust You to Like YouPeople want to do business with people whom they like and trust. If anything in a business presentation raises concerns or doubt about your trustworthiness, everything...

As soon as someone believes you cannot be trusted, you are stopped dead in your tracks. Whether this perceived loss of trustworthiness is true or false, the perception alone can be damaging.

Wise leaders know that being personable ad friendly is the highly-prized personality for employees who are meeting, greeting, and engaging on the front lines with customers. They are the real...

Trust and rapport are the connective tissue for gaining and maintaining healthy relationships. They provide people with the comfort and reassurance that they are doing business with an organization...

Top sales professionals will confirm that nurturing their "sphere of influence" is essential to their success. When trust and rapport are well cultivated, it can yield tremendous bottom-line results.

When a leader nurtures an environment of trust, respect, and honesty-business soars, creativity and problem-solving are inspired, and collaboration enables people get more done in less time.

The bottom line is that, as human beings, we all crave belonging and connection. This only happens when trust is established and continuously cultivated.

Sometimes we break people's trust accidentally. An infraction such as not returning a phone call, missing a deadline, being late for an appointment, divulging a confidence, or speaking out of turn can...

Fine-tune your rebounding and resiliency skills. Teach yourself different ways to stay mentally in the moment by projecting a friendly and positive vibe in everything you do. Remember, your vibe...

What About the Social Introvert?Perhaps you don't want to talk! Maybe you prefer to speak only when responding to another person. If you tend to be more reserved and less gregarious, the expression on...