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Home Page » Categories » Communication skills

Move beyond yourself to serve a greater purpose and vision. Learn to mix, mingle, and glow, thus helping others feel more comfortable, at ease, important, and connected.

Susan C. Young The Art of...

This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make active listening a deliberate part of your business plan and...

Susan C. Young The Art of...

Active listening is one of the best services a company can provide.

Susan C. Young The Art of...

Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more valued and appreciated when you actively listen, so will your...

Susan C. Young The Art of...

Your tone demonstrates. . . • Energy • Volume • Sincerity • Confidence • Happiness • Sadness • Preoccupation • Anger • Efficiency • Empathy

Susan C. Young The Art of...

Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.

Susan C. Young The Art of...

Think of the communication that takes place in your own life on a continuous basis-at home, at work, with friends, and beyond. When you actively listen to people, you enhance communication.

Susan C. Young The Art of...

To cultivate bravery and courage, Do It Scared. Being scared is a precursor to bravery, otherwise, it wouldn't be bravery, would it? Mustering the courage to stretch beyond your familiar territory is...

Susan C. Young The Art of...

communication skills, quotes by Susan C Young, relationship quotes, emotional intelligence quotes, motivational speaker Susan Young, body language quotes, handshake quotes, make a positive first...

Susan C. Young The Art of Body...

To cultivate bravery and courage, build upon your strengths and talents. What are you good at? What makes you feel confident and personally powerful? Your competencies will ground you and build your...

Susan C. Young The Art of...

To cultivate bravery and courage, get involved in a cause you are passionate about.Serving a vision bigger than yourself changes your focus from self-doubt to whatever action is necessary for the...

Susan C. Young The Art of...

Fear is the number one reason why people do not take action. The divine irony is that most of the fears we experience are self-generated and born out of our own imaginings, hence the acronym False...

Susan C. Young The Art of...

By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which helped us work well together. When they leaned forward, I would lean...

Susan C. Young The Art of Body...

Coordinating your gestures with someone's subtle behaviors, can help you gain understanding, realize comfortable compatibility, and develop mutual trust.

Susan C. Young The Art of Body...

Mirroring is especially helpful when our differences may divide. Think of the times when you have made a diligent effort to speak in another person's native language to communicate and connect with...

Susan C. Young The Art of Body...

When having lunch or dinner at a long rectangular table, I prefer to take a middle chair so that I can turn to my left or to my right to make meaningful conversation with the people in attendance....

Susan C. Young The Art of Body...

When you are sitting behind a desk with a person on the other side, there is a barrier between you that becomes a psychological and subliminal message. Some of the best leaders I know have a round...

Susan C. Young The Art of Body...

Gestures and the Signals They Send...

Susan C. Young The Art of Body...

Poor Posture Promotes . . . In addition to sabotaging people's perceptions and impressions of you, poor posture can cause uncomfortable health issues:...

Susan C. Young The Art of Body...

The next time you have a high-stakes meeting, a presentation, or an important social engagement, practice power posing beforehand to potently and powerfully impact your confidence.

Susan C. Young The Art of Body...

Hugging is quite an intimate contact. Considering the studies done on proxemics we looked at earlier; when you get within two feet of another person you are inside their intimate space. There are some...

Susan C. Young The Art of Body...

All hugs are not created equal. Some people are naturally gifted in showering others with warmth and affection. They can hug with such a sincere intention it transcends a handshake. Their hugs feel...

Susan C. Young The Art of Body...

Considerations & Exceptions for Impressive Handshakes...

Susan C. Young The Art of Body...

To cultivate bravery and courage, ground yourself in your character values:Building a solid foundation of integrity and character will fortify your confidence to face down fears and take bold action.

Susan C. Young The Art of...

As you navigate the various zones with people, a variety of specific physical and psychological responses is elicited from them. Until you know someone, avoid invading his or her personal space....

Susan C. Young The Art of Body...

If you like the relationship results you have been getting and don't see any need for improvement, your status quo may actually be your sweet spot for comfort and contentment. That is a wonderful...

Susan C. Young The Art of...

In the legend of Camelot, King Arthur gave consideration as to how his knights might be positioned spatially to impart a message of power and status. He decided they would have their meetings at a...

Susan C. Young The Art of Body...

The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation to engage, impress, and interact with guests....

Susan C. Young The Art of Body...

Smiling Bloopers...

Susan C. Young The Art of Body...

Who are we the most comfortable with? People who are the most like us! The "Similarity-Attraction Hypothesis" {Newcomb, 1956} found that similar {real or perceived} personalities are a major...

Susan C. Young The Art of Body...
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1916 - Francis Crick 1867 - Frank Lloyd Wright 1977 - Kanye West 1970 - Gabrielle Giffords 1925 - Barbara Bush 1947 - Sara Paretsky 1923 - Malcolm Boyd 1924 - Lyn Nofziger
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